Shipping Info

MISS LEILA OFFICIAL CANADA POST SECURE SHIPPING 

WHAT MAKES OUR SHIPPING GOOD?

Our shipping includes fast reliable tracking numbers with details on where the package is. Our shipping also includes a $50 -$100 liability coverage. What is liability coverage you may ask? Well, the liability coverage for our shipments is meant as if Canada Post loses or damages a parcel with a tracking number and insurance, they will have to pay the receiver the amount valued to the parcel that was lost . 

NOTE: Liability Coverage is not available for Small Packet™ - USA and Small Packet™ - International

TIME TO SUBMIT CLAIMS FOR LOSS OR DAMAGE :

A loss or damage claim must be submitted within ninety (90) calendar days of the shipping date for domestic shipments, or six (6) months of the shipping date for international shipments

MAKING A CLAIM FOR LOSS OR DAMAGE 

To initiate and make a claim,  Customers must contact the Customer Relationship Network at 1-866-607-6301 or 1-800-267-1177 or by email by visiting canadapost.ca. The Customer must provide reasonable particulars in support of a claim, including the following documentation:

1. A) proof of mailing showing coverage 

1. B) proof of postage and, if applicable, additional liability coverage obtained and paid

1. C) proof of value (documentation acceptable to Canada Post showing proof of sender’s value, either the sender’s cost, retails cost, repair cost, depreciated value or replacement value as deemed appropriate by Canada Post) 

1. D) For claims relating to damaged shipments, upon request, the Customer or addressee must make the shipment available for inspection by Canada Post. Canada Post may deny a claim for insufficient proof or for failure by an addressee or sender to cooperate with Canada Post's investigation.